Welcome to Bikes Gear Sales! Below, you’ll find answers to some of the most common questions we receive. If you can’t find what you’re looking for, feel free to contact our customer support team at [email protected].
Product Questions
What types of products do you offer?
We offer a wide range of cycling gear, including accessories, bicycle helmets, bike bags & racks, bike batteries, bike bolts, bike cassettes, bike computers & GPS, bike decals, bike dropouts, bike headsets, bike lights, bike locks, bike mudguards, bike parts, bike pumps, bike seatposts, bike tools & maintenance, bike water bottles / cages, bottom brackets, and brake calipers.
Are your products suitable for all types of bikes?
Yes, our products are designed to be compatible with a variety of bike types, including road bikes, mountain bikes, and hybrid bikes. If you have specific compatibility questions, please contact us.
Order and Delivery
How long does it take to process and deliver my order?
Orders are typically processed within 1-2 business days. For delivery, we offer two options: Standard Shipping (10-15 business days via DHL or FedEx) and Free Shipping (15-25 business days via EMS for orders over £50).
Do you ship internationally?
Yes, we ship globally, excluding some remote areas. Please check our shipping policy for more details.
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
Returns and Refunds
What is your return policy?
We accept returns within 15 days of receiving your order, provided the product is in its original condition and packaging. Please contact us for a return authorization.
How do I initiate a return?
To initiate a return, please email us at [email protected] with your order number and reason for return. We will provide you with further instructions.
Payment and Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders and save your shipping information for future purchases.
Customer Support
How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns.
Thank you for choosing Bikes Gear Sales. We are committed to providing you with top-quality cycling gear and excellent customer service. Ride with confidence, ride with style!